The traditional view of brand
Most businesses view brand exclusively as a marketing function – an identity and marketing tool for an external audience, to create differentiation and build brand awareness.
However, this outside-out approach misses the most critical audience of all.
Our view of brand
In every business, it’s people who service customers. People who drive business performance. People who represent the business in every interaction and transaction and, ultimately, people who are responsible for the brand experience.
That’s why, for a brand to be successful externally, it has to be built from the inside out, around a unique vision, a unique purpose and a unique set of beliefs.
It has to be built inside out, around a unique ideology.
Brand = Unique Ideology
Ideology is the sum total of a business’ culture, values, beliefs and enduring principles.
A clearly defined and well articulated ideology is essential for aligning organisational purpose, creating authentic customer experiences, building a distinct brand identity and winning the hearts and minds of customers.
We can help you build your brand around your unique ideology.